[Resolved] Aircel — Vas charges in [protected] - bill period : 20/07/2016 to 19/08/2016 | |||
Dear Aircel, This is sankar, writing from chennai, i am using aircel postpaid number [protected] for more than a year, my last statement has VAS charges for amount 196.66 which i didn't use, moreover for the month of jun-jul-2016 bill the same VAS charged, i called customer care for the reason, they told it was subscribed, after multiple arguments i agreed to pay the bill and to stop the VAS permanently, they told they done it, but again it happend on the bill of jul-aug-2016, again i called customer care they told that wasn't stopped permanently, meanwhile time every 2 to 3 days i am checking that anything subscribed under VAS in my mobile app, it shown nothing, then why i pay the bill that is y i didn't pay the bill, request to take the action to reduce the amount in upcoming bill & stop the VAS permanently. Thanks & Regards, M.Sankar. Was this information helpful? | |||
May 16, 2017 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Sep 24, 2016 Aircel Customer Care's response Dear Customer(sankar_m), Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team Verified Support Sep 24, 2016 Aircel Customer Care's response Dear Customer(sankar_m), We verified your account and found that the download request as has been initiated from your end through WAP mode on 24 & 31/7/2016, The pack is GAME, the subscription pack had consent ID. Hence amount of Rs.49 + Rs. 49 was charged and authentic. Warm Regards, Aircel Social Media Team Verified Support Oct 04, 2016 Aircel Customer Care's response Dear Customer(sankar_m), We have re-escalated your issue to the team. We will share an update soon. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team Verified Support Oct 07, 2016 Aircel Customer Care's response Dear Customer(sankar_m), We have registered your mobile number under VAS DND. Also, we request you to not to click on any links, flags or banners. Warm Regards, Aircel Social Media Team Verified Support Oct 07, 2016 Aircel Customer Care's response Dear Himansu Sekhar Vipul, We would like to inform that waiver of Rs.20 has been posted in your account as a goodwill gesture. Thanks and Regards Aircel Social Media Team | |||
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