Aircel — video talkies amount deducted without request

Address:

Coimbatore, Tamil Nadu

I have been using aircel for past 6 yrs. Today morning when I was not even using mobile a msg comes that 100 rs has been detected for video talkies. I called up the customer care they told it is aircel movie service which I have activated. I told them I have not sent any such request. Then they told its a app I downloaded. I told I first I have not downloaded any app, second there is no new downloaded app like aircel on my phone. They told touch screen mobiles, it may get activated by touching ad. I told its a iphone where no app can download without confirmation or signing into app store with password. And also there is no such app I used which had ads coming. I only use whatsapp till that time which doesn't have any ad. Then they told they will cancel the app but they wont refund my money. This is just a big fraud company. Before also their agents have fooled me. When I took aircel connection they told data usage is fixed charge per month including roaming, but then I got shocker in my first bill.. Aircel is just a big fraud company I advise no one to have it. I have applied for MNP along with 3 friends who also have similar complaints.