Aircel — Want to get my balance back (refund)

Address:Lucknow, Uttar Pradesh, 226017

A service oftenly gets activated on my no. I call the customer care, first call is successful but gets cut in between. And when i try to call again, the recorded message says "all our executives are busy, kindly call later". This has happened to me for nearly 3 times and my balance is never refunded as when later on (after 3-4 days) on the call they say that you should have called us on the same day when the service was activated.
Was this information helpful?
No (0)
Yes (0)
Aircel customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Customer(Prakhar.tiwari313),

We apologize for the inconvenience caused. Please share the following details so that our team can look into your issue:

Aircel No.:
Date & Time of deduction:
Amount Deducted:
Any message received upon deduction:

To deactivate any VAS service, you can just type STOP and send it to 155223 OR you can call on our toll-free number 155223.


Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Media Team
No. - [protected]
Date - 6/6/16
Amount - 35

This was the last time when my balance was deducted. It would be very grateful of you if you would also look upon my previous balance cut-off's.

Thank you
No. - [protected]
Date - 6/6/16
Amount - 35

This was the last time when my balance was deducted. It would be very grateful of you if you would also look upon my previous balance cut-off's.

Thank you
Dear Customer(Prakhar.tiwari313),

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken Media of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Aircel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    56%
    Complaints
    10591
    Pending
    1906
    Resolved
    5247
    Aircel Phone
    +91 97 3819 9010
    +91 12 4476 5000 [Head Office]
    +91 88 9204 1111
    Aircel Address
    Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
    View all Aircel contact information