[Resolved]  Aircel — Without getting confirmation message for deactivation, plan got deactivated and i got charged 7000/- charges unnecessarily.

Address:

Hyderabad, Andhra Pradesh

Mobile Number: [protected] Name: Bhavani On 19th of this month, i got a call from customer care, he told me that i got monthly bill as 7500/-. I was in shock. Because i didn't use my free calls even for this month. He told me that i got this much charge because of GPRS. I asked him that, i have 198 3G plan and also i don't use 3G data, i only use 2G data that too for browsing. He said still it is charged for GPRS only. I don't understand. He asked me stay online. After that, without intimation, they have barred my outgoing calls. For 2 days, i was trying to talk to them to know the actual reason for this much bill. No one is responding properly, when i tried to reach from my other number. When i called to postpaid people (complaint), they told me that it is not postpaid. But i have followed instructions of dialer tone. For 5 times i have called and contacted both prepaid and postpaid Dept.s. Every one is telling this is not postpaid. Finally after 2 days i fed up and i was about to reach Aircel store. I got a call from them and they told me that plan got deactivated by my request. So that i charged this much. I didn't get any confirmation message from customercare about my plan deactivation. I explained him everything. He told me that, madam u don't worry, you will get waiver. I will explain everything to my Incharge and he will contact u. But i didn't get any call from them. When i tried to reach them, they are directly cutdown the call. Please tell me the solution.