[Resolved] Aircel — Wrong bill and and irritating calls from them and worst customer service and also backend service

asshankar

from Bengaluru, Karnataka

Address:

Chennai, Tamil Nadu, 600043

I received bill for more than 1100 rs i ask them, they simply said one vas service is activated in ur number, so u can 399 rs for that vas service, but i never received any msg from them, after them long process, they said we reduced that amount u pay only ur usage amount, so i am also pay the amount, after that they will continous calling to me, and sent more than 200 msgs u will pay 399 rs,
total worst service and no trust from them, my number is [protected]

Was this information helpful?

No (0)

Yes (0)

May 8, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Apr 03, 2017

Updated by asshankar After posting this complaint, i received a cal from this no [protected], i am from chennai, he is speaking in hindi, after i speaking in english, he cut my call

Apr 03, 2017

Updated by asshankar worst customer service

Verified Support

Apr 04, 2017

Aircel Customer Care's response Dear Asshankar,

We are forwarding your concern to the team. Please allow us some time to get back to you.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Verified Support

Apr 04, 2017

Aircel Customer Care's response Dear Asshankar,

We would like to inform you that as we have verified your number and found that the download request has been initiated from your end through WAP mode on 14/1, 21/1, 28/1, 28/1 and 29/1/2017. The packs are GClub35, GOMSSF75, DMSDTVF75, SKMFDW49, DIGTVM & SKMFDW49. Hence, the amount of Rs.347 has been charged and authentic.

Warm Regards,
Aircel Social Media Team

Apr 05, 2017

Updated by asshankar Till i received more call and msgs from aircel for wrong billing payment, customer service is there or not, i never activate any VAS service, so many msgs i received for bill payment, i received 5 times per day, if any vas service is activate, then Why they never send any msgs(for activated vas charges, vas period), full and full wrong billing, and worst customer service and backend team also

Verified Support

Apr 06, 2017

Aircel Customer Care's response Dear Asshankar,

We have re-escalated your issue to the team. We will share an update soon.

Warm Regards,
Aircel Social Media Team

Verified Support

Apr 07, 2017

Aircel Customer Care's response Dear Asshankar,

We would like to inform you that as we have checked and found that the download request has been activated through WAP mode on 7/3/2017. The packs are GOMSSF75. Hence, the amount of Rs.110 has been charged for the same and authentic.

Warm Regards,
Aircel Social Media Team