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Aircel — Wrong deduction and misbehave

Address:712248

I have recharged my aircel no [protected] for data pack of rs.9 myself through ussd menu on 19.04.2016. Now today i.E, 20.04.2016 they have autorenewed that pack without any further information. I called them earlier today for the refund because i haven't used even a single mb and i dont want to renew. He told me that they are not gonna refund any money its my fault and repeatedly saying that you should check the plan before recharging, now when i asked that where had i checked that and why did they not gave me a msg regarding my autorenewal a day before? You wont believe he just hanged up the call. This is not gonna do. Please help me.
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Comments

Dear Customer(Deesee),

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in
Reply
Dear Customer(Deesee),

We would like to inform you that Rs.9 has been posted in your account on 22/04/2016.

Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in
Reply

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    +91 97 3819 9010
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