[Resolved] Aircel — Wrong information about roaming pack

Brij94babeja

from Anand, Gujarat

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201310
Website:	Aircelindia

This is about the number [protected]. When i was coming from chennnai on 11.10.2016. I search for roaming pack for 1 day. I dialed *121# for that and i choose 1 day roaming pack and it is written 5/day for roaming pack and when i activated it.. The msg came that enjoy 20mb data for 1 day. I thaought it will be an extra benefit and leave it but at that time i got a call frim someone and still my balance has been detected. Give this company an ultinmatum about their value added and condemn my balance.

Was this information helpful?

No (0)

Yes (0)

Nov 14, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 12, 2016

Aircel Customer Care's response Dear Customer(Brij94babeja),

We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:

Recharge Date:

Mode of recharge:

Transaction ID:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Verified Support

Oct 14, 2016

Aircel Customer Care's response Dear Customer(Brij94babeja),

We would like to inform you that as per our record you have activated RC_5 roaming pack on date 11th Oct’16 via USSD String *121# in which you have received correct benefit (Onnet Roaming-All local/STD calls @ 1.2p/sec. Local-0.25/SMS and STD 0.38/SMS Offnet Roaming-All Voice Local-0.80/min, Voice STD-1.15/min, Voice Incoming-0.45/min Local-0.25/SMS and STD 0.38/SMS All Incoming calls while roaming on Aircel network - FREE Pack valid till midnight 12am on the day) and there is no issue found at our end.

Thanks and Regards
Aircel Social Media Team