[Resolved] Aircel — Wrongly balance deduction of rs 20/- twice and auto renewal of vas services

pankaj0singh33

from Delhi, Delhi

Address:	Ranchi, Jharkhand, 834001
Website:	www.aircell.com

This is in reference to wrongly balance deduction of rs 20/- from no-[protected] on 23.08.2016 and auto renewal of games club twice in a month.
I wan informed from aircell vide mail dated 24.08.2016 that vas services has been deactivated and the amount has been refunded. However, neither the amount refunded nor the services has been deactivated. I am repeatedly getting messages that gclub35 services has been auto renewed (Screen shot of my mobile has been attached). At present i am not having balance in my number, yet i am getting messages that " please recharge your number to continue with gclub35. My point is when aircell is confirming a customervia mail that the said services has been deactivated from their end. How it is possible that vas service is getting auto renewed again and again. I am attaching screen shot of all messages for ready reference. This is really very cheap means of the company. Vas is still active in my number and thats why i am not recharging my number. I know aircel will deduct amount again saying services has auto renewed. The worst part is when i complaint them vide my mail 29.08.2016. I am getting reply the query has been resolved and the amount has been refunded. This is very ridiculous.

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Oct 1, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2016

Aircel Customer Care's response Dear pankaj0singh33,

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Verified Support

Aug 31, 2016

Aircel Customer Care's response Dear pankaj0singh33,

We would like to inform you that your balance related issue will be resolved soon. Also, the VAS service has been deactivated.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team