[Resolved] Aircel — Wrongly Charged - Bill -Reg

Ramasastry M

from Chennai, Tamil Nadu

Address:	600091
Website:	aircel.com

Dear AIRCEL Team,

Thanks for advise but i wont pay the amount Rs. 198 for you as you promised that you will reverse the charges...

Pl find below mails along with the your SR Numbers...

SR:1-[protected]
With reference to your e-mail dated 11/08/2016, regarding VAS charges for the mobile number [protected], we would like to inform you that kindly write back to us once the invoice dated 20/8/2016 gets generated for the mobile number to reverse the VAS charges of Rs.99/-.

SR: 1-[protected]
With reference to the appended mail 27/7/2016, we have checked our records and see that the number [protected] has been charged Rs.50/- on 27th July, 2016 for VAS service pack “MASCLUB2” subscribed using WAP mode. We w would like to inform you that once bill have been after refund your Vas charges .

SR: 1-[protected]
With reference to your mail dated 5/8/2016, we would like to inform you that kindly write back to us once the invoice dated 20/8/2016 gets generated for the mobile number to reverse the VAS charges of Rs.49/-

Please send me the revised invoice copy without Rs. 198/-, then only i will the bill otherwise i will pay the amount by subtracting the 198/-.

Sastry

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Oct 8, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2016

Aircel Customer Care's response Dear Ramasastry M,

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Verified Support

Sep 07, 2016

Aircel Customer Care's response Dear Ramasastry M,

We would like to inform that we have given a reversal of Rs.99 towards VAS charges as one time goodwill gesture. Further, we request you to avoid clicking on any flag or link while browsing, to avoid unwanted deductions in the future.

Thanks and Regards
Aircel Social Media Team