[Resolved] Aircel — Wrongly my balance amount cutting

kiranpendem

from Nellore, Andhra Pradesh

Address:	Prakasam, Andhra Pradesh, 523155
Website:	Marcel.com

I'm an aircel subscriber my mobile number is [protected] i'm recharged with rs 15/- they said we give full talk time if it is not add only 11/- add so now in that balance an other 10/- cutting for valley added service, i'm not subscribe any value added services the company was wrongly cut my balance i'm asking the costumer care they said you subscribe voice blogs service, i'm not subscribe sir please tack compliant against the company and punishment the company sir

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Nov 14, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 13, 2016

Aircel Customer Care's response Dear Customer(kiranpendem),

We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:

Date & Time of deduction:

Any message received upon deduction:

Recharge Date:

Mode of recharge:

Transaction ID:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Verified Support

Oct 14, 2016

Aircel Customer Care's response Dear Customer(kiranpendem),

We have checked your account and found that you have recharged with Rs.15 on 11th Oct’16 and you have received the talktime of Rs.11.54. We would also like to inform you that we have checked with the concerned team about the promotion of Rs.15 as they didn’t promoted any such offer. It would be a great If you can share the snapshot of the sms which you have received from us.

Further to this concern, we have checked your account and found that a value added service –Voice blog was renewed on 11th Oct’16 and the same was activated on 29th Sep’16 through an outbound call based on your consent for which Rs.10 got debited. We would like to inform you that service has been deactivated and we regret to inform you that we would not be able to process any waiver for the service as it got activated from your end.

Warm Regards,
Aircel Social Media Team

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Comments

Kapil Moond

My aircel sim card registration failed... Re-registration required as soon as possible.. Mob no [protected].. Even i was not using sim from some time due to some reason but aircel company didn't inform me about this on my alternate no which was given during the time of sim card activation...

Aircel Customer Care's response, Oct 13, 2016

Verified Support

Dear Kapil Moond,

We regret the inconvenience caused.Please share your exact concern with us so that our team can help you for the same.

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

nazia hena

Plezz provides me my call history .on my email id.my no is [protected].nd my email id is [protected]@gmail.com.

Aircel Customer Care's response, Oct 13, 2016

Verified Support

Dear nazia hena,

Thanks for reaching out to us. We request you to visit your nearest Aircel store along with the following documents for further assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)
3. 2 Passport size photographs.

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team