[Resolved]  Airtel — 'Manage Services' inadequate

Airtel’s online customer care for mobile subscribers is going from bad to worse… Check out their newly ‘re-designed’ ‘My Airtel’ page. For months they had been expressing regret for the ‘inconvenience to our customers’ during their re-designing phase that took several months. And when finally the new page became a reality, it has turned out to be quite inadequate. For example, in the ‘Last 5 transactions’, in ‘Manage Services’ on their new My Airtel page, you can NO MORE view the last five numbers you called. This is atrocious. The purpose is defeated if you cannot view the numbers. Why have they taken them out? The new page just gives the time, date and charge. More important are the numbers. Previously all these details were could be viewed. I call upon the company to restore called five numbers, and if possible incoming 5 calls as well, immediately.
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Aug 14, 2020
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
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Dear Raghu,

This is with reference to your post dated 20 Oct. 2014. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,
Saurav Ahlawat
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd
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Yes, I have also experienced the same the way you did. There is no use for this service if you cannot see the number whom you have called.
Yes, I have also experienced the same the way you did. There is no use for this service if you cannot see the number whom you have called.
Dear Raghu,

This is with reference to your post dated 20 October 2014

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@in.airtel.com

Regards
Rakesh Kumar
Airtel.presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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