[Resolved] Airtel — 12 months Unlimited data by Airtel - Big Hoax!! - Jago Grahak Jago

VinuP

from Bengaluru, Karnataka

Website:

Airtel

I purchased new prepaid SIM after seeing the super exiting '12 months Unlimited data and call' plan only to be cheated by 'India's fastest N/w'. I purchased it only after going through the terms and conditions posted in their official site. I then recharged with Rs.349 to avail the benefit(1GB data/day for a period of 28 days as seen in their official page http://www.airtel.in/mobile/terms-conditions). To my surprise, it was 1GB data/month and not 1GB data/day. I raised complaint with customer care and the response was hilarious. I got an reply saying that I have received following benefit
"Unlimited Local+STD on all mobile & landline calls + 1GB 3G/4G data". I suppose, they forgot to mention if 1GB data is for per day or per month. Oh wait! were they "Playing Safe!!".
Trust is the main factor when dealing with the customer. Don't think, I would recommend anyone to buy this 'Open network' which is not really open to customers!!
There should be some strict action against such nuisance who openly cheats customer.
'I regret for the inconvenience you have experienced in this regard.'!!

Was this information helpful?

No (0)

Yes (0)

May 10, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Mar 31, 2017

Updated by VinuP I purchased new prepaid SIM after seeing the super exiting '12 months Unlimited data and call' plan only to be duped. I purchased it only after going through the terms and conditions posted in their official site. I then recharged with Rs.349 to avail the benefit(1GB data/day for a period of 28 days as seen in their official page http://www.airtel.in/mobile/terms-conditions). To my surprise, it was 1GB data/month and not 1GB data/day. I raised complaint with customer care and in return got a reply saying that I have received following benefit
"Unlimited Local+STD on all mobile & landline calls + 1GB 3G/4G data". They din't clarify if it is 1GB data/day or 1GB data/per month which I actually complained about. I request forum team to help me in claiming the actual benefit as projected in official site.

Verified Support

Apr 04, 2017

Airtel Customer Care's response Dear Vinu,

This is with reference to your post, dated 30 March 2017.

We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

We look forward to receive the required details.

Regards,

Rakesh Kumar
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Apr 06, 2017

Updated by VinuP Contact me between 9.00am to 5.00pm. my contact no is [protected]