Airtel — 2 MONTHS MOTO G 2ND GEN HANDSET BUNDLE OFFER: UNNECESSARY BALANCE DEDUCTION

Address:

Gurgaon, Haryana

I purchased MOTO G 2ND GEN on 1st week of December and activated the 2 month 3g HBO offer 15th December. It was mentioned that the data pack is valid for 2 months with 1gb per month but after 1st month the pack got over and the charges were deducted from my main balance Rs.400. Upon calling the Airtel customer care service, I was told that we have to go again on the site after 1 month and renew it again but my pack was valid for 2 months and it was nowhere mentioned that we have to renew it like that. Even when I tried to renew the pack again by that method, I got the error that the offer has already been availed on15th Dec that means he was lying.The pack should have been renewed after 1 month but it didn't and amount from my main balance was deducted. RS 400 is a huge amount for me and I want the Refund. My mobile number is: +91 [protected] I have attached the of screen shot of the error and the offer page.