[Resolved]  Airtel — 2G GPRS is very slow, 3g signals are not available for postpaid 2g plan users

Address:

Dehradun, Uttarakhand

Respected sir, I have submitted a complaint on my Airtel mobile number with reference no. 58478893 dated on 14 oct 2014 and reference no. 58548494 dated on 20 oct 2014. these complaint were regarding poor 2g GPRS services on 2g network in my home network on given address of : Trilok puri, GMS Road opposite Dron puri, Dehradun Uttarakhand. Since 15 days, my problem is still not solved. I have again made a 3rd complaint on 27 october 2014, but still my problem is not solved. I am a postpaid user and subcribed to 2g plan thus i am not able to get 3g signals according to you impartial rules which restrict a postpaid user to latch on 3g signals while it is allowed to prepaid user. This is also a problem of concern why this kind of discrimination is done with postpaid users only? Rules should be same for both postpaid and prepaid users. If your engineers are not able to solve slow 2g gprs problem on 2g signals in my area then kindly provide me 2g gprs on 3g signals which is running quite well in my area which i have checked on my brother 2g prepaid plan. kindly provide me either good 2g gprs speed on present 2g signal or allow us to latch on airtel 3g signals with capped speed as per your tarrif speeds. Thank you. Sanjay Negi