Airtel 3G Dongle — 3g Dongle not working. | |||
My 3g airtel dongle number is [protected]. I purchased 3g dongle on Sep2013 and worked for only 1 month with full speed. From next month onwards it connects at very very slow speed ( worse than 2g), and some times its even not working. I contacted the customer care to solve the problem, but they asked to check my dongle outside my house. But i don't have laptop or mobile that supports this dongle. i asked them to file my complaint or disconnect it, they said first you must pay your previous bill full. I have paid but still they didn't attend my problem and didn't not disconnect it. Still they making bill for every month, i have paid bills like this for 4 months. Why should i have to pay for not using? Very worst customer service from Airtel. The customer care people does not know how to speak to customer. I am totally frustrated with them and the Dongle. So i am requesting you to disconnect the service and don't make bills. Please make action to disconnect ASAP. regards saravanan Was this information helpful? | |||
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 3 Comments | |||
Comments
NO REPLY FOR MY LAST COMPLAINT MADE HERE.MR.GOPI (custormer service officer) HAS PROMISED TO REVISE THE AMOUNT AND SENDING THE CLOSING LETTER TO MY HOME. BUT NOTHING HAS BEEN DONE TILL NOW. I AM GETTING CALLS FROM AIRTEL CUSTOMER CARE, THEY TOURCHERING ME AND GIVING MENTAL STRESS FOR PAYMENT, FOR THE NOT WORKING 3G DONGLE WHY SHOULD I HAVE TO PAY ?
.WHY THESE PEOPLE NOT UNDERSTANDING CUSTOMER COMPLAINTS AND GIVING ME A PROPER RESPONSES.I AM NOT GETTING ANY PROPER UPDATES AND FEEDBACK FROM ANY CUSTOMER CARE EXECUTIVES. I NEED A PROPER PERSON TO HELP ME OUT OF THIS AND TO BE SOLVED ASAP. OR ELSE I WILL TAKE THIS TO LEAGLE ACTION.
REGARDS
SARAVANAKUMAR
.WHY THESE PEOPLE NOT UNDERSTANDING CUSTOMER COMPLAINTS AND GIVING ME A PROPER RESPONSES.I AM NOT GETTING ANY PROPER UPDATES AND FEEDBACK FROM ANY CUSTOMER CARE EXECUTIVES. I NEED A PROPER PERSON TO HELP ME OUT OF THIS AND TO BE SOLVED ASAP. OR ELSE I WILL TAKE THIS TO LEAGLE ACTION.
REGARDS
SARAVANAKUMAR
MR. GOPI(custormer service officer) MOBILE NUMBER[protected], DIDNT CLOSED MY 3G AIRTEL DONGLE SO MY CREDIT LIMIT HAS BEEN INCREASED NOW. I AM GETTING TOO MANY CALLS TO PAY THE BILL FROM LOCAL CUSTOMER CARE CENTRE. THE TORCHER ME LIKE HELL. WHY SHOULD I HAVE TO PAY THE AMOUNT. ITS GOPI'S MISTAKE WITHOUT INFORMING CONCERN DEPARTMENT AND PROMISED ME BLINDLY FOR CLOSING THIS. I WONT PAY THIS AMOUNT. IF YOU DIDNT TAKE ANY ACTION FOR THIS PROPERLY. I WILL FILE A COMPLAINT IN CONSUMER COURT.
REGARDS
SARAVANAKUMAR
REGARDS
SARAVANAKUMAR
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This is with reference to your post dated 01 March 2014. We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.
You can also get in touch with us at airtel.[protected]@in.airtel.com
Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
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