[Resolved]  Airtel — 3G pack activated. Balance credited to 2g balance.

Address:	Anantapur, Andhra Pradesh, 515001
Website:	airtel.com

Hi, Phn: [protected] Name: G Bhanu prakash Reddy. On Oct 7th, I had activated 256 3gb 3G data plan straight from *121# menu. I have got a confirmation message for the same. I am attaching the received message screenshot to this mail. The 3gb 3G data is credited to 2G balance . I have called to the customer care on Oct 7th when I found out data is wrongly credited to 2g balance. On this complaint I spent about 60 mins waiting and taking to your executives, which costed me 20 rupees in these 2 days. It was such a mental torture which i have experienced from your executives having no point of contact instead escalating to higher executive. Customer Care executives provided NO help since 2 days. I was tired of waiting on call, putting me on hold to transfer call to their higher executive. I have talked to higher executives for 4 times and no solution is provided. I had asked to register a complaint 2 days back but the complaint was actually registered on Oct 9th. One of your executives, argued with me that i recharged 2g pack and calling customer care for 3g balance. She cross checked with the 121 menu and confirmed that i recharged 3g pack. Such a customer support is what you are providing. Please look into the issue and credit the 3gb data to 3G balance immidiately. Regards, Bhanu