Airtel — 3g package for rs 265 recharged but money charged/ debit from talk time account instead of net pack.

Nambi1978

from Chennai, Tamil Nadu

Address:	605010
Website:	airtel.in

On 23rd Jan'16 i have been recharged 3G for Rs 265/- through Airtel website. I got the message from airtel and the no is[protected]. The amount was debited from my ICICI account through net banking and the information is BIL/[protected]/AIRTEL recharge RTE[protected].

Till the date for net usage the amount was charged from my main balance instead of net pack.

Resolve this issue immediately and reimburse the amount till now charged from my talk time balance.

MY mobile no is [protected].

Had a conversation with Mr.Murthi & Mr.Ezhil, Santhom Office Chennai. There is no response and the amount debit from my account is not remitted to my bank account till 27th Jan'16.

Regds

N.Nambi

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Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Nambi,

This is with reference to your post dated 27 January 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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