[Resolved]  Airtel — 4G Connection malfunctioning for 2 months!!!

Address:

Bangalore, Karnataka

My Airtel Broadband connection ([protected]) has been functioning extremely erratically since the past 2 months. I have made enough number of calls since the past 2 months to look into the issue. I got various answers by the customer care including the fact that there was an issue with the network tower at my end. Finally post further follow-ups I had one of the network engineer visit my house on Friday July 10th (after 2 months! of my original complaint) . He mentioned that there was an issue with my router. He also mentioned that that he would have someone from Airtel Support would visit my house and let me know what the exact issue was. Its been 4 days since then and no one has visited yet. I also received a call on Sunday July 12th morning stating someone would call me soon! Worse when you try to call their customer support I have had many instances when the phone just does not gets answered. Following is the complete summary of the tickets - Reference no. 61909303 for your airtel mobile has been registered on 14-MAY-2015 21:39. The same will be closed in next 4 days. For status update, SMS SR (ref. no.) to 121 Reference no. 62822250 for your airtel mobile has been registered on 27-JUN-2015 12:58. The same will be closed in next 4 days. For status update, SMS SR (ref. no.) to 121 Reference no. 63003937 for your airtel mobile has been registered on 06-JUL-2015 08:46. The same will be closed in next 2 days. For status update, SMS SR (ref. no.) to 121 Reference no. 63158145 for your airtel mobile has been registered on 11-JUL-2015 20:25. The same will be closed in next 4 days. For status update, SMS SR (ref. no.) to 121 [protected][protected][protected] Additionally I was also told that if my device is out of warranty I have to bear the cost. This to me is absolutely unacceptable since I have been running behind Airtel for the past 2 months of so and now they are telling me to get the device replaced all by myself.