Airtel — 4g dongle service

Sir/madam,

I had taken airtel dongle-4g connection in the month of march 2017. Dongle no. Is [protected]. During july 2017 one airtel agent called me and requested for upgradation of existing plan as it has some good offers. Accordingly i accepted the request and one airtel agent visited me and collected my id proof, photograph and gave new dongle sim no. [protected]. I discarded the old no., activated the new no. And started using the same. After one month o[censored]sage i received a message to pay rs. 513 due for bill dated 21st august 2017 for the new dongle no. [protected] but no hard copy or soft copy of the bill received. I made the payment for the same but no confirmation message received. Again after a week i received a message to pay rs. 885 due for bill dated 27th august 2017 for old dongle no. [protected]. I was shocked to see this and called your agent who called me for urgradation request initially. She casually told that i had to give a disconnection request of old no. And asked me to contact customer support and give cancellation request. Accordingly i contacted your customer support helpline and told this issue. Moreover inspite of knowing that both dongle no. Are registered with same mobile no. And address and also he told that new sim was not required for upgradation and could have taken the upgradation request on old no. Itself and he asked me to pay the bill of old dongle no. After requesting to him that i have not taken any new connection and when they are upgrading the plan its airtel responsibility to cancel the old no. Automatically. I thought it would be auto-cancelled. Then he connected the call to some other person and she spoke somewhat in a rude manner that i have to make the payment for my old no. And she can give a waiver of 400 rs only and also regarding the bill she told the email id is updated wrongly so the bill is not sent. Finally she took the disconnection request of old no. And asked me to pay the amount of rs485 to complete the disconnection process. Accordingly i have made the payment. Today i called the helpline and informed about the payment made and status of cancellation and they told the no. Is cancelled and no outstanding due for payment. But no such mail or message received so far. Also for the new no. [protected] i have not received any hard copy or soft copy of the bill and also i am not able to add this no.in my airtel app.

1. Please give clarification on why you gave new sim for upgradation of existing plan and also why u dint inform about the cancellation request to be processed.

2. Please confirm the status of cancellation of my old dongle no. [protected]

3. Please send bill as well as payment receipt of my new dongle no. [protected] immediately to this mail id.

4. I am not able to add [protected] in my airtel app. Please suggest what is to be done.