[Resolved] Airtel — 4g hotspot dongle plan | |||||
I had purchased a airtel 4g hotspot dongle with a two months advance rental for 2500 for 10gb/[protected]@999. One day i got a call from airtel customer service suggesting to change the plan to 100 gb /mth as i was consuming 10gb in a week and was adding smartbytes. Since then the dongle stopped working and when i enquired to check as to what has happened the airtel rep khushboo said that it is not working because a router plan was activated instead of a dongle plan which she promised that she will deactivate it and the dongle will start working in 4 hrs. However when i called again to check if the changes were done the rep said that there are no such changes to the account and she cannot change the plan to 10 gb and for suggested to contact nearest airtel store. I mean this is absurd first you call and advise to change to a better plan and when you mess it up you now can't revert the changes. Was this information helpful? | |||||
Aug 10, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jun 14, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 13 June 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively. Look forward to receiving the required details at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jun 19, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 13 June 2016. Thank you for the update. We are glad that your concern has been resolved. Let us know if you would need any assistance, we will be glad to assist you. You can also get in touch with us at airtel.[protected]@airtel.com Regards, Akanksha Singh airtelpresence (airtel customer service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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the querry has been resolved but the customer care is below average and standards of airtel.I am happy for now and will keep on using the dongle however will refrain from speaking to customer support and instead will try to solve issues or make changes to my airtel account online.
I would request if there is a way to stop these customer care guys to call me and inform me to change my data plans or whatsoever in the future.
Thanks and regards
vishal singh rajput