Airtel — 4g hotspot slow speed

Address:

Bikaner, Rajasthan

I purchased 4g hot spot from airtel from airtel store when i checked outside the door for speed it showed 10mbps as download speed and 8 mbps as upload speed. After purchasing when i reached home at to my shock the speed was 0.5mbps then increase to 1.2mbps. With just one connection and 90% of the time it will be 20kbps, but to my surprise i rec'd a sms from airtel that i have consumed 50% of my quota of 6gb that is 3gb. Even though i raised a complaint on these things it is still not been rectified. Is almost 4 days. On the third day of the complaint when i called up to check the issue i was told that the complaint has been closed. I have sent an email to [protected]@in. Airtel.com for which i have rec'd an acknowledgement my number [protect].