Airtel 4G — No connectivity of 4G network at my place , but charging for full amount

Address:

Hyderabad, Andhra Pradesh

Dear Airtel Management This is to bring into your notice and for action, since last 3 days there is no connectivity of 4G network at Borabanda, New Allapur which is my residence area for the same I have raised complaint via your call center but as per them it can be resolved by 19th Sept. My query is if my payment get delayed by 1 or 2 days your team is on action to disconnect the connection and sending to much of SMSs for payment remainders when come to resolving issue serving logger duration and there is no proper response . and the charges will be happen as per the bill plan no matter whether network worked or not … Since last three days I was begging your call centre team to provide alternative solution at least convert me into 2G network since I have lot work to done from home using internet but your call centre team have been trained in a such manner that “ they say sorry and give date “ nothing else. Thank god one of my friend guide me to change network in my mobile itself from 4G to 3G. I was very happy with Vodafone network, one of your sales executive suggested me to step in Airtel for better coverage area, since when I start using Airtel issues has been raised 10 times more than the other network and bill pay doubled what I use to pay to previous network and the service part Airtel is nowhere stands with others service providers over all my experience with Airtel is Worst … Request you to look into it and provide satisfactory resolution Mobile number :- [protected] 4G internet ( Wifi netsetter) :- [protected]