[Resolved]  Airtel 4G — Poor service and false commitments

Address:

Bangalore, Karnataka

Hi, I have serious of issues with the AIRTEL 4G, my LTE # [protected]. I had internet outrage on 18th Dec 2013, so registered a complaint with AIRTEL Customer support [Reference # 54274531] and committed that they would resolve this issue in 72 hrs and the technical person had visited my place and said that there is a issue with the bank end team and they would resolve and confirm me. But after some time, they had simply closed my complaint saying that they were not able to reach, then from that day i had to keep on call AIRTEL for this issue and every time they reply that my previous complain has been resolved, and they take a new complaint. I wanted to highlight here that my complaint has never been resolved yet, but they simply close the complaint if its crosses 7 days, bcoz they do not want to slip on their SLA, s without resolution what's the point in having SLA. Now its almost 36 days, no proper internet connection, there were several complaint resolved and opened, but no resolution yet. I had escalated to the nodal officer as well, no response. Now today i had called up the customer service asking for the latest complaint status and they were keep on saying that i would be resolved in 48 hrs or 72 hrs, this is the only answer that they have. But they never worked on for a resolution. I am really pissed off with the way biggest brand AIRTEL handles their customer this way and the customer executive itself requesting me to look for a alternate service provider :) LOL. Thank god that i have recorded all those conversation recorded in my phone. Following are the achievement of AIRTEL service and customer support:- 1) 36 days complaint still very much active without any resolution. 2) They are very prompt in closing the complaint in 7 days even if it does not have a resolution, as they do no want to slip on their SLA's. - Clever~ 3) Always gives an answer that the complaint would be closed in 48 hrs or 72 hrs. 4) Bill their customers for the period where their is no internet connectivity at all, and we had to raise one more complaint begging for the wave off. 5) Now today customer care executive themselves asking their customers to look for a better service provider over the call. With the brand name AIRTEL is cheating their customers in a big way and eating our moneys, wake up friends. Thanks, Uday