[Resolved] Airtel — 4G service bad quality

rahul.srivastava

from Pune, Maharashtra

Address:	411047
Website:	www.airtel.in

I took a airtel 4G connection on 13th May 2016 and since then i am not receiving a proper speed from the service provide, during demo i was shown the speed as 33mbps download and 6 mbps upload, but after purchasing the connection speed is coming as 2 mbps download and 4 mbps upload

Details of my connection given below :

4G LTE no. [protected] Bill Plan Name 4g 1995 cpe locked data plan - ret
Account no. [protected] Monthly Rental Rs. 1995
Account Holder Mr.Rahul Srivastava Free Usage 30GB 4G LTE [protected]@1995, thereafter .2Ps/10KB(After 32.3842GB, data stops) - RET
Bill date 24th of every month
Due date 12th of every month
Credit limit Rs. 1500 Bill Delivery date 4th of every month

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Aug 11, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Nov 24, 2015

Ashish Kharwar's response I have lost my mobile. i want my sim to be blocked and get another sim card with same number if possible

Jan 21, 2016

karthik_nl's response the issue is not yet solved. wrong update by airtel. i request the forum to look into the issue.

Verified Support

May 17, 2016

Airtel Customer Care's response Dear Mr. Srivastava,

This is with reference to your post dated 17 May 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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