| Address: | Bangalore, Karnataka, 560037 |
Recently i have taken Airtel broadband connection after that i received a call from airtel telecaller and she offered Rs 399 rental plans for MNP. I agreed and sales executive came and collected my proofs.
When my vodafone connection was disconnected, i insert airtel SIM but "No service"
When i contacted customer care, they said my SIM number & SIM number updated in airtel database were not matching. And they denied to register complaint because my number was not active. No response from Nodal officer because no complaint number.
It took more than 72 hours to deliver new SIM and activate it. I could not make any transactions & my business was lost totally.
After 2 weeks, on 6th September mid night onwards my outgoing calls were barred.
then i contact customer care, they said simply that my address verification is failed.
But no communication (SMS/email/call) from airtel that my address verification failed. If they would have informed earlier or if someone would have contacted it could have been solved easily.
Next morning (today 7th September) i went to nearest airtel showroom and submitted proof again. without contacting/verifying me they unbarred outgoing calls.
Below are my quries, need a valid and proper response. Don't send generic/default reply.
1. Airtel sales / agent updated incorrect SIM number in your database. why shoud i suffer because of your mistake. No apologies from airtel so far.
How airtel will bear my business loss due to delay in activation?
2. Without communication they barred outgoing calls. this is also a mistake from your end as no one contacted for it.
3. I am using airtel digital TV ([protected]-001) airtel broadband ([protected]) and airtel mobile ([protected]). is this the way airtel treat their customers?
asking multiple proofs for each service? no proper response from customer care & Nodal officer and no other way to contact anyone.
Gopalakrishnan
[protected]
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