[Resolved]  Airtel — [protected] facing international roaming problems

Address:

841411

Reminder no 4
There is have someone, who can solve my international roaming problem. If you not solve problems tell me clearly. I am very frustrated for your service. Please provide us clear status regarding my international roaming can you turn on of not.

Regards,

Deepak kumar singh

[protected]

On tue, jul 25, 2017 at 4:24 pm, j. K. Singh wrote:
Dear sir,

We have exchange so many mails, we are yet to arrive at any conclusion. Kindly give me a time frame by which we solve this issue.

Cc to mr. Gopal vittal - dear sir, we need your early attention please.

Regards,

Deepak kumar singh

[protected]

On tue, jul 25, 2017 at 11:05 am, wrote:
Dear deepak kumar singh,

Greeting from airtel!

This is in reference to your email regarding unable to make international calls from your airtel mobile number [protected].

We regret the inconvenience caused to you in this regards. We apologize for the issue caused in this regards. I understand that delay in responding to your email has caused inconvenience to you and i thank you for your patience.

We regret the inconvenience caused to you in this regard. Basis our conversation on [protected], we have escalated your issue to concern team and working with high priority towards your issue.

Yours sincerely
Gupta bhavesh
Airtel - the fastest network
— replied message — from: appellate. [protected]@in. Airtel.com to: jksingh. [protected]@gmail.com sent: 20/07/2017 10:15:56 am subject: re: [protected] dear deepak kumar singh, greetings from airtel! This is reference to your email expressing concern regarding unable to use international roaming services on your airtel mobile number [protected]. We regret the inconvenience caused to you in this regard. Basis our conversation on [protected], i would like to inform you that we have raised a complain on your number with service request number ccnor[protected] and the same will be reflected and solved within 48 working hours. Till then i seek your kind co-operation in this regard. For further queries, do write back to us. Delighted to assist you. Customer touch points: level 1: customer care: 121/198 and [protected]@in. Airtel.com, working hours - 24/7. Level 2: nodal team: nodalofficer. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday. Level 3: appellate authority: appellate. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely syedbasil ahmed bharti airtel limited

— original message —
From: jksingh. [protected]@gmail.com
To: [protected]@airtel.com;appellate. [protected]@in. Airtel.com;nodalofficer. [protected]@in. Airtel.com;nodalofficer. [protected]@in. Airtel.com
Cc:
Sent: 19/07/2017 05:20:47 pm
Subject: re: re: [protected]

Reminder

I am waiting for your response. Please update.

Regards,

Deepak kumar singh

[protected]

On tue, jul 18, 2017 at 7:33 pm, j. K. Singh wrote:

Dears,

My sim number is[protected]u

Please activate my sim international roaming asap. If you need any document ask me i will provide you by mail.

Regards/ deepak kumar singh

On jul 18, 2017 4:41 pm, "j. K. Singh" wrote:

Dear sir,

Presently i am in uzbekistan and available 24 hrs below mention number

Hyperlink "tel:+998%2091%20200%2006%2047"[protected]

You can call me any time on this number.

Further to your communication regarding duel imsi sim card, before leaving india i had already applied for it by providing all required document as mention in your mail. (Airtel store patliputra patna), hence now being in uzbekistan isn't possible to again visit india to just reconfirm my documents. You are requested to please activate my sim card so that i can avail the international roaming facility airtel.

Regards,

Deepak kumar singh

[protected]

On tue, jul 18, 2017 at 2:54 pm, wrote:

Dear deepak singh,

Greetings from airtel!

This is in reference to your email regarding unable to use sim services in international roaming on your airtel mobile number [protected].

We regret the inconvenience caused to you in this regards.

I tried calling you on [protected] but unable to establish contact with you, i request you to provide alternate contact number and preferrable timings so that we can assist you better.

We value your trust in airtel.

Our effort has always been to provide enhanced customer experience.

Thanks for reaching out to us.

Customer touch points:

Level 1: customer care: 121/198 and hyperlink "mailto:[protected]@in. Airtel.com"[protected]@in. Airtel.com, working hours - 24/7.

Level 2: nodal team: hyperlink "mailto:nodalofficer. [protected]@in. Airtel.com"nodalofficer. [protected]@in. Airtel.com and (+91 [protected]), working hours:9:30 am to 6:30 pm, monday to friday.

Level 3: appellate authority: hyperlink "mailto:appellate. [protected]@in. Airtel.com"appellate. [protected]@in. Airtel.com and (+91 [protected]), working hours: 9:30 am to 6:30 pm, monday to friday.

Please visit our website hyperlink "http://www.airtel.in"www.airtel.in for a range of products and services.

Yours sincerely

Sonali m

Bharti airtel limited

— original message —

From: hyperlink "mailto:jksingh. [protected]@gmail.com"jksingh. [protected]@gmail.com

To: hyperlink "mailto:[protected]@airtel.com"[protected]@airtel.com;hyperlink "mailto:nodalofficer. [protected]@in. Airtel.com"nodalofficer. Pb­@in. Airtel.com

Cc:

Sent: 18/07/2017 01:38:00 pm

Subject: re: [protected]

Gentle reminder

Dears,

I am waiting for your reply. Please arrange to start my international roaming asap.



Eminder no -3

Dears,

There is someone, who can solve my problem.

I am still waiting for reply.

Regards,

Deepak kumar singh
[protected]

On sat, jul 22, 2017 at 9:43 am, j. K. Singh wrote:
Dears,

As per your commitment 48 hrs left and my sim problem is same. Please provide me final conclusion for international roaming. I think you guys are not serious about this problem. Sorry to say, i have been talking about this problem for a month but it has not been resolved yet. Please provide me final conclusion asap.

Regards,

Deepak kumar singh
[protected]

On thu, jul 20, 2017 at 1:43 pm, wrote:
Dear deepak kumar singh,

Greetings from airtel!

This is in reference to your email regarding unable to use sim services in international roaming on your airtel mobile number [protected].

We regret the inconvenience caused to you in this regards.

Basis on your email we like to inform you that your issue has been escalated already we will get back to you with in 48 hours.

We value your trust in airtel. Thanks for writing to us.

Our effort has always been to provide enhanced customer experience, we request you to write us back, if you come across any issue in future, so that, we may further follow up on the same and work towards resolving the issue.

Customer touch points:

Level 1: customer care: 121/198 and [protected]@in. Airtel.com, working hours - 24/7.

Level 2: nodal team: nodalofficer. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday.

Level 3: appellate authority: appellate. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday.

Please visit our website www.airtel.in for a range of products and services.

Yours sincerely
Gupta bhavesh
Bharti airtel limited

— original message —
From: jksingh. [protected]@gmail.com
To: [protected]@airtel.com;appellate. [protected]@in. Airtel.com;nodalofficer. [protected]@in. Airtel.com;nodalofficer. [protected]@in. Airtel.com;appellate. [protected]@in. Airtel.com
Cc:
Sent: 20/07/2017 01:28:29 pm
Subject: re: re: [protected]

Reminder no 2

Dear sir,

There is have someone, who can solve my international roaming problem. If you not solve problems tell me clearly. I am very frustrated for your service. Please provide us clear status regarding my international roaming can you turn on of not.

Regards,

Deepak kumar singh

[protected]

On wed, jul 19, 2017 at 4:50 pm, j. K. Singh wrote:

Reminder

I am waiting for your response. Please update.

Regards,

Deepak kumar singh

[protected]

On tue, jul 18, 2017 at 7:33 pm, j. K. Singh wrote:

Dears,

My sim number is[protected]u

Please activate my sim international roaming asap. If you need any document ask me i will provide you by mail.

Regards/ deepak kumar singh

On jul 18, 2017 4:41 pm, "j. K. Singh" wrote:

Dear sir,

Presently i am in uzbekistan and available 24 hrs below mention number

Hyperlink "tel:+998%2091%20200%2006%2047"[protected]

You can call me any time on this number.

Further to your communication regarding duel imsi sim card, before leaving india i had already applied for it by providing all required document as mention in your mail. (Airtel store patliputra patna), hence now being in uzbekistan isn't possible to again visit india to just reconfirm my documents. You are requested to please activate my sim card so that i can avail the international roaming facility airtel.

Regards,

Deepak kumar singh

[protected]

On tue, jul 18, 2017 at 2:54 pm, wrote:

Dear deepak singh,

Greetings from airtel!

This is in reference to your email regarding unable to use sim services in international roaming on your airtel mobile number [protected].

We regret the inconvenience caused to you in this regards.

I tried calling you on [protected] but unable to establish contact with you, i request you to provide alternate contact number and preferrable timings so that we can assist you better.

We value your trust in airtel.

Our effort has always been to provide enhanced customer experience.

Thanks for reaching out to us.

Customer touch points:

Level 1: customer care: 121/198 and hyperlink "mailto:[protected]@in. Airtel.com"[protected]@in. Airtel.com, working hours - 24/7.

Level 2: nodal team: hyperlink "mailto:nodalofficer. [protected]@in. Airtel.com"nodalofficer. [protected]@in. Airtel.com and (+91 [protected]), working hours:9:30 am to 6:30 pm, monday to friday.

Level 3: appellate authority: hyperlink "mailto:appellate. [protected]@in. Airtel.com"appellate. [protected]@in. Airtel.com and (+91 [protected]), working hours: 9:30 am to 6:30 pm, monday to friday.

Please visit our website hyperlink "http://www.airtel.in"www.airtel.in for a range of products and services.

Yours sincerely

Sonali m

Bharti airtel limited