Airtel — About a distributor

Address:

uthamapalayam

I am V.Balasubramanian from Uthamapalayam, pincode - 625533, Theni District, Tamilnadu.
using [protected] as primary number and [protected] as my secondary number.
a week before i lost my secondary sim ([protected]).. i went to nearby store location (link added) on 3.00pm, 22nd june 2023 named KT Communication run by Sathyan in SH 102 Uthamapalayam, Theni District 625533
https://maps.google.com/maps?ll=9.80459, 77.335692&z=18&t=m&hl=en-IN&gl=US&mapclient=apiv3&cid=[protected]

The store workers demanded 150rs for sim lost procedure to deliver a duplicate sim. i conatcted airtel customer care 198 from there itself and the airtel customer care person told me that the charges are upto 100rs only and told me to get a bill for any additional charges that the fixed charges. . then i demanded bill for the said amount 200rs, the store worker refused. Then the store worker put Mr. sathyan on phone call and i spoke and demanded receipt for the sim lost charges .he also denied and refused to give the bill and he added that if i want the bill, i shall go out and buy duplicate sim wherever. he told that the service is available in that store only without bill and that is the store's usual procedure...
He spokes in a very rude way.. not even he knows how to deal with a customer.
Take action against the distributor and the duplicate sim charges must be as same fixed by the airtel charges.
contact : Balsubramanian [protected]