Airtel — a/c debits in the name of International roaming charges

Address:

Bangalore, Karnataka

Reference number :CWRCH[protected] Hi All One of my friend who is a college student using airtel [protected]. He bought this long back but recently upgraded to 4G sim as he bought new iphone Apple 5C. Here the Airtel started looting in the name of International roaming charges.Twice they did.Then he called CC then they credited amount 70 and 34.Third time and 4th time they debited again but that amount not crediting.And the worst part is recently his account balance is around 4rupees.So he send sms to airtel for 10 rupees credit. 10 rupees credited.Then airtel not got sleep without looting it.So in that again 7 rupees looted in the name of international roaming charges.Big fraud is every time they debit early in the mornings in between 4am to 6am.When he call Cc they gave some reference to speak somebody which leads airtel appellate dept.Here this guy try to teach him as if he don't know how to use phone as how to switch off mobile data.Past 6years he using internet in phones and this airtel employee trying to teach how to use mobile data.Instead of accepting as they are doing daylight robbery they are posing as if client don't know how to use phone.Sad part is neither Airtel management nor CC heads even bother to explain how a guy who is roaming in bangalore city roads will be debited in the name of international roaming.And the worst part is this CC guy referes as airtel appellate whom spoken at abv ref number says as they credited earlier because of good will they did.Till date how much money they gave as goodwill and why they are giving if its not their fault.They are cheating in the name of different jargons and add on they pose as they are doing favor for customers.Can any one help me how to fight this.Because like this howmany customers they are robbing everyday in the name this IR charges.If anyone knows good lawyer who can fight this type of cases in consumers forum please let me know I'll give all details like when and how much they debited and credited. Thank you.