Airtel — Account freezes without valid reason

Rakesh Kumar Mohanty

Address:

Karnataka

On 21st March 2021 I have transferred Rs 712.00 to my Airtel Payment bank ( [protected]) for postpaid bill payment. But after successful transfer the amount I was unable make the bill payment. Then I called to customer Care of Airtel Payment bank and they informed me that my account is freezes. For unfreeze I have to sent them my documents with signature which I have completed on that same day and they given me a complain number with two days TAT. But till now my issue is not resolved. And when called them they just asking me to wait again 2 days.

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Comments

Rakesh Kumar Mohanty

Each n every day I called to their customer Care and also I have send lots of mail for this same issue. But till now I didn't get any response from their side. They just respond me that my complain number 9144053 is in open state and our back end team is working on it. And each n every time they are giving this type of statement from 22nd of March 2021. But till now my issue is not resolve.