Airtel — activation of alternative sim card

Dec 29, 2017

Updated by Raghunath S Airtel — activation of alternate sim card

1 Review
Ra Raghunath S on Dec 29, 2017
Mark as Resolved
Phone/Mobile Number: [protected]

I am an Airtel postpaid connection holder from Chennai Circle for last 7 years. I moved to Mumbai for work reasons . Around 11 days back my SIM card stopped detecting signal. I approached a couple of Airtel stores in Mumbai. They identified the problem as SIM card issue & suggested me to change the SIM card. But both the stores said that they did not have stock of SIM
Cards. Further Another store told me that since the UIDAI has temporarily cancelled the Aadhar linking facility for Airtel they would not be able to process my request for SIM card and I should try getting it from Chennai as my Number was registered to Chennai Circle.
Finally Airtel store on Panvel, Mumbai was able to provide me an alternate SIM but collected all my documents like photo, pancard, Aadhar card copy etc to send the documents to Chennai Circle. I was told that the number was likely to be activated by 27th December 2017. But till date inspite of repeated reminders, the number is still not activated. My requests for escalation matrix is also still in answered. Since this number is linked to all my accounts, I am not even able to do online transactions as well. This is absolutely unacceptable. I am sure that Airtel bill would promptly send me my bill on time & would also expect me to pay my bills on time. So would it be wrong on my part to expect timely service from Airtel? I hope this complaint reaches the notice on relevant authorities in Airtel, who would be able to take some action to resolve this issue. I request Airtel to value the customer relationship genuinely.

Regards
Raghunath Sreekumar