[Resolved] Airtel — Activation of channel without my permission and not refunding | |||
A consumer care person 'kanhiya' called me on 30 june 2016 and told me that a offer is availabe on my account that 'miniplex' channel is available for 2 months for free, i asked him twice that whether i will be charged anything but he assured me that iwill not be charged and i should subscribe the channel, as i subscribed the channel and 90 rs deducted from my account immidiately. Then i called the customer care center and their executive told me that my channel will be deactivatd and my money will be refunded in 48 hrs. everytime i call them they tell me the same thing. today 48 hrs are passed but i have not refunded niether the channel has been deactivated. Was this information helpful? | |||
Sep 2, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jul 03, 2016 Airtel Customer Care's response Dear Shyam, This is with reference to your post, dated 2 July 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively. Look forward to receiving the required details at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel Customer, service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jul 10, 2016 Airtel Customer Care's response Dear Shyam, Thank you for sharing your contact details with us. We will contact you soon to resolve your concern. Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Aug 02, 2016 Airtel Customer Care's response Dear Shyam, This is with reference to your post, dated 3 July 2016. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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