[Resolved] Airtel — Activation of international roaming

iqbalakhter

Address:	West Champaran, Bihar, 845438
Website:	www.bhartiairtel.in

Dear Sir/Madam,
My name is Iqbal Akhter . I am in Saudi Arabia and my airtel prepaid number does not show roaming or any network even thogh I have changed the sim to the micro sim as instructed by the customer care in India. Please activate my number as it is very important to me. My mobile number is [protected]. Please do the needful. Small effort and service from your side can keep the customers with positive idea about Bharti Airtel. Hope for your prompt response.
I have made several calls to the customer executive in Bettiah and provided him with the details through mobile text msg (Sim Serial No, Mobile No etc.) he asked for but the result was same.
He even did not checked the msg for two days after asking me for sending it and reminding.

Thanks n Regards
Iqbal Akhter
+91 [protected]

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Jul 12, 2019

Complaint marked as Resolved

Dear Sir/ Madam, Service provider has neither resolved the issue nor paid me the demanded compensation. In short nothing has been done.

Airtel customer support has been notified about the posted complaint.

Verified Support

Mar 31, 2016

Airtel Customer Care's response Dear Mr. Akhter,

This is with reference to your post dated 29 March 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Jun 24, 2016

Updated by iqbalakhter I went to India last month and struggled to get the sim reactivated again. When I came back to Saudi Arabia with the sim, it stopped again.. Airtel does not seem to be serious about solving the issue despite of being notified of the complaint months ago..

Verified Support

Jun 25, 2016

Airtel Customer Care's response Dear Mr. Akhter,

This is with reference to your post, dated 24 June 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,

Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Nov 16, 2016

Updated by iqbalakhter Dear Sir/ Madam,
Airtel has neither resolved the issue nor paid me the compensation demanded.
They claim to have resolved the issue.

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Comments

iqbalakhter

I provide you with the data here only-
Mobile Number- [protected].
SIM Number[protected]U

As I am out side India, my number here is
Alternative number[protected]

iqbalakhter

Dear Sir Airtel has not yet resolved the but only claims that I did not respond their call.
They have to fix a time, date and contact number prior to make any contact with me as the case is already in the Consumer Forum.

I have claimed for a compensation amount of Rs. 500 Millions through NCH, A Copy is attached here for your reference-

Dear Sir/ Madam Due to the irresponsible behavior of Airtel towards solving the problem they have created to me I am regularly under metal trauma. All my banking works related to SMS code are cancelled, dropped, failed as I am not receiving any SMS. I have gone through shamefull a7 humiliating situations for not being able to send money as per the condition created by Airtel. I claim for a compensation of Rs[protected]INR Five Hundred Millions)as a compensation against the mental trauma and humiliation I have gone through and going through because of Bharti Airtel unprofessional, irresponsible and intolerable services.

iqbalakhter

Airtel has never solved the issue(Docket No:[protected]and posted at NCH site that the issue has been resolved.
Below is the detail for your review-
Docket Status As on Date.
DocketNo [protected]
Consumer Iqbal Akhter
CreatedOn 7/5/2016 7:54:59 PM
Sector Telecom
Category Mobile GSM
Company Airtel
ProblemTitle Delay in resolving complaint
Complaint/QueryDetails Dear Sir/ Madam Due to the irresponsible behavior of Airtel towards solving the problem they have created to me I am regularly under metal trauma. All my banking works related to SMS code are cancelled, dropped, failed as I am not receiving any SMS. I have gone through shamefull a7 humiliating situations for not being able to send money as per the condition created by Airtel. I claim for a compensation of Rs[protected]INR Five Hundred Millions)as a compensation against the mental trauma and humiliation I have gone through and going through because of Bharti Airtel unprofessional, irresponsible and intolerable services.
Case Status- Open
Case Remark : Dear Mr. Akhter, We would like to inform you that the highlighted concern has been resolved. Should you have any queries please contact us at airtel.[protected]@airtel.com, we will be glad to assist you. Regards Akanksha Singh airtel presence
Based On the telephonic conversation with Airtel executive I forwarded all the details they demanded and nothing happened.
Below is the copy of the mailing details-
Dear Shikha,
Here are the documents asked by you.
Please see the files attached herewith.
My postal address to deliver the SIM will be as below-
IQBAL AKHTER (MECHANICAL ENGINEER),
C/O, MR. UNAIS,
TIHAMA TRAVELS, BESIDE KFC,
TALATEEN STREET, AL SULAIMANIYAH,
RIYADH, AR RIYADH,
KINGDOM OF SAUDI ARABIA (KSA).
Thanks n Regards
Iqbal Akhter
+[protected]
Iqbal Akhter
To airtel.[protected]@airtel.com
Aug 6 at 8:15 AM
Dear Shikha,
I did not get any info from you regarding my SIM.
Iqbal Akhter
+[protected]