[Resolved]  Airtel — Activation of prepaid is not happening from last 10 days

Address:Kurnool, Andhra Pradesh, 518001

I have raised a request on 14th april 2017 to convert my post paid airtel number "[protected]" to prepaid. The signals wentoff on my old postpaid sim on the same day after i submitted the request in the airtel office. I got the signals after 2 days (16th april 2017) on my new prepaid sim. When i call customer care for activation of services on my new prepaid sim, the customer care guys said like details not reflecting at their end and asked me to follow up with the airtel office guys where i submitted my identity and address proofs. After following up multiple times with airtel office guys and customer care guys after 7 days my details were reflecting at customer care guys level (24april 2017).

But when i asked to activate the services, they denied and asked me to call 59059 for activation. When i dailed 59059 from my prepaid number its not working.

Got fed up with this process and came to know how worst the airtel services and the response everytime i get from airtel with eta of 48 hours is irritating me.

As of today its my 10th day without my sim connection... Where you can understand my situation. Hopelessly updating here out of frustration as my final option.

Planning to remove this connection after couple of days if this is not working any more.

Dear airtel : " if you dont know/want to resolve a customer complaint, then fine... Good bye... Forever!!!

In case of contacting me... My other number is [protected].
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May 28, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Apr 25, 2017
Airtel Customer Care's response
Dear Vinod,

This is with reference to your post, dated 24 April 2017 .

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
Apr 27, 2017
Airtel Customer Care's response
Dear Vinod,

This is with reference to your post dated 24 April 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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