Airtel — adhar updation

Sonia Dhiman

from Bathinda, Punjab

Address:

Jalandhar, Punjab, 144001

Dear team i have sent below email to airtel but they are not replying any of my email. They misguided me that adhaar details cannot be updated on prepaid number while retailers are updating the same without any hesitation.

Dear team,

This is regarding my airtel number[protected]Prepaid). I have visited the airtel store (Model town jalandhar) to update adhaar card for the same. They guided me that its not possible until i will not change my numbe from prepaid to postpaid. I was not sure because i do not use this number frequently. I have visited to store again to advise them that do not change my prepaid to postpaid as i do not want to. They said that request cannot be cancelled but yeah when a person will come to your house for verification your address with proper id proof you can deny him and number will not get change to postpaid. As number will not get changed to postpaid until verification is not done. I was waiting for the same till 72 hours but no body came. When i checked with toll free they advised me that number is already get changed to postpaid plan. Airtel model town store (Mr rahul) said us that i will get discount on 199 plan and 120 will be rent including gst but the person on toll free also advised me that there is no discount available for the same. They made me false promises. I visited to store again today to tell them how can you change my plan to postpaid without verification but they (Ms minakshi store manager) did not attend me even with proper way and talked rude with me and said that i have to pay bill for 5 months at least which is not permissible. I am here writing down this email to get you know that do change my number back to prepaid as its fault of airtel and i am not going to pay single penny for the same. I need this number on prepaid as its my old number and i required it back on same. Immediate action required for the same otherwise need to send email to higher authorities for get the done same. Early action will be highly appreciated.

my alternate contact number is :[protected]

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Airtel customer support has been notified about the posted complaint.

Oct 13, 2017

Updated by Sonia Dhiman Dear team i have sent below email to airtel but they are not replying any of my email. They misguided me that adhaar details cannot be updated on prepaid number while retailers are updating the same without any hesitation.

Dear team,

This is regarding my airtel number (Prepaid). I have visited the airtel store (Model town jalandhar) to update adhaar card for the same. They guided me that its not possible until i will not change my numbe from prepaid to postpaid. I was not sure because i do not use this number frequently. I have visited to store again to advise them that do not change my prepaid to postpaid as i do not want to. They said that request cannot be cancelled but yeah when a person will come to your house for verification your address with proper id proof you can deny him and number will not get change to postpaid. As number will not get changed to postpaid until verification is not done. I was waiting for the same till 72 hours but no body came. When i checked with toll free they advised me that number is already get changed to postpaid plan. Airtel model town store (Mr rahul) said us that i will get discount on 199 plan and 120 will be rent including gst but the person on toll free also advised me that there is no discount available for the same. They made me false promises. I visited to store again today to tell them how can you change my plan to postpaid without verification but they (Ms minakshi store manager) did not attend me even with proper way and talked rude with me and said that i have to pay bill for 5 months at least which is not permissible. I am here writing down this email to get you know that do change my number back to prepaid as its fault of airtel and i am not going to pay single penny for the same. I need this number on prepaid as its my old number and i required it back on same. Immediate action required for the same otherwise need to send email to higher authorities for get the done same. Early action will be highly appreciated.