Airtel — Advertisement before dial tone

Sandeep31

from Thiruvananthapuram, Kerala

Address:

680125

I am a prepaid Airtel mobile service customer. I used the DND (Do not disturb) service to disable advertisement calls which were so disturbing.

But now the most annoying part is that Airtel is now making me listen to their advertisement (now get 90% discount on recharge...) before they proceed to connect the number I have dialed.

I would request TRAI to take necessary steps to ensure prompt telecom services. Its not about Airtel but any other service provider should immeidtely procced to connect to the dialed number and give standard tonal response as to wheather the number which is are trying to reach is getting connected or busy or whatever.

I urge you to look into this as a matter.

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Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Sandeep,
This is with reference to your post dated 13 February 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

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