Airtel — after recharging through net banking still i have not recd recharge and amount is debited in from account

Address:	Thane, Maharashtra, 421204
Website:	airtel.in

I recharged my mobile airtel prepaid number [protected] at morning near 11.30am through net banking of kotak mahindra bank for full talktime of amount of rs.260. Within few minutes i received the message from bank debited the amount of rs.260. But i have not received any feedback or message of balance recharge from airtel. I tried calling customer care to talk to executive. But after selecting proper option when i select for executive it says "you had selected wrong option". I tried this 5 to 6 times. Finally after disappointment i mailed a complaint to airtel at [protected]@in. Airtel.com at afternoon 1.31pm. After that i have not received my call from airtel but after few hours at 02.50pm i received a text message from airtel saying "thank you for contacting your issues got resolved" (Please find attachement). But infact their was no calls from airtel. How is this possible. Therefore again i mailed them at night after office at 11.33pm. Still no reply from airtel. Please help me getting my valuable amount of rs. 260.