Airtel — against employee of airtel store

Address:	New Delhi, Delhi, 110092
Website:	Airtel store madhu vihar, new Delhi-110092

I had some problem with my airtel recharge so i went to madhu vihar airtel store. Mr himanshu, the contact person told me that they don't have any software for resolving prepaid issues. After a while i confirmed his statement from airtel customer care but his statement was incorrect. Strict action against him must be taken to miscuide the customer.