[Resolved]  Airtel — Airetel sim card verification and activation

Address:Bangalore, Karnataka, 560029

Hi! Myself Deo Mani.I have bought airtel simcard (mobile number is [protected]) Friday 25th march 2016. I have given my phone number [protected] and my friend rahul'mobile number [protected] for verification. But neither o[censored]s get any call for verification. Only in my phone number [protected] getting messages frequently that your verification is not completed and let you know in sometimes. today 29th March 2016 i got a message that my verification is closed. So i went to airtel office in BTM. They told me that my document is not there and suggested me to call customer care, So i called to customer care, They also told me that my document is not submitted, So contact to retailer. Actually i bought the sm card from Sim card Stall who were selling Airtel 4G simcard, So i don't know where should i go to ask for document. I don't know how these Airtel Employees can be careless, they don't have simcard details and who can sell simcard and who can't, etc...

In last i want to know that if my document didn't reach Airtel office how they got my phone verification number ([protected]) to keep sending messages.
Please i request to activate my simcard as soon as possible.
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Aug 13, 2016
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Mar 30, 2016
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 29 March 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com


Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Complaint comments 

Comments

Dear Deo Mani(deom000007),

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. We will get back to you shortly. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Warm Regards,
Aircel Social Care Team

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