[Resolved] Airtel — Airtel 399 Plan

blohe

from Gurgaon, Haryana

Address:	110029
Website:	airtel.in

I have recharged for this plan 3 times in the last 11 days.
Firstly one day after I recharged this plan, I was trying to recharge another number for the same plan. But although I put the other number the app still picked my default number and recharged it again on the same number.
After couple of days, I finished the data limit for that day. Although I was supposed to get 1 GB everyday, I never got it after that. It kept getting deducted from my main balance.
I have waited for days thinking it will be fixed.
In the meantime I tried numerous time to contact the customer service but their IVR does not have the option to speak to a representative.
399 has now cost me 1197.

[protected]/04/2017
[protected]/04/2017
[protected]/05/2017
I want two of the transactions to be refunded (399x2). And the initial offer for 70 days to be provided.

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Jun 1, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

May 01, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 1 May 2017.

We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

We look forward to receive the required details.

Regards,

Rakesh Kumar
airtel presence (airtel Customer, service team)
bharti airtel ltd

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