| Address: | Pune, Maharashtra, 411061 | | Website: | airtel.in |
Hello,
I have a Airtel 4G home WiFi connection. I have 10GB of monthly data limit.
Number: [protected]
Incident -1:
Data got exhausted in 2 days with much usage. when I enquired at the customer support, they told me that 8GB of data has been used from mid night 1:00 AM to 3:00 AM when none of my family members were awake. I checked all my devices in case there was any auto-update. To my surprise none of my devices auto updates even if it is so 8GB in 1-1.5 hours not likely.
Incident-2:
I bought smartbytes worth Rs. 600/- (5GB data). Same thing repeated after 2 days. 4GB data exhausted in few hours.
I requested Airtel to provide my any proofs of download, MAC address etc. but cold response from them.
Incident-3
Now I changes WiFi password and device password. As an additional security I also added MAC address filter with only my home devices added.
I added 1GB data worth Rs. 200/-. this time I tracked data usage religiously. But as soon as I switched on this morning within few mins of reading news on websites 500MB vanished.
It looks like a serious problem with airtel in data usage and protection. Response from Airtel call center is cold, they just copy paste standard responses without understanding the problem.
Any suggestions to address this problem? Was this information helpful? | 
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