Airtel — airtel 4g hotspot device stopped working w. e. f. 16 august, 2018. not attending complaint no. sr 87454483

Airtel — airtel 4g hotspot device stopped working w. e. f. 16 august, 2018. not attending complaint no. sr 87454483

D dayalpd from Gurgaon, Haryana

I was informed by mr. Vivek singh, advisor, m/s. Bharti airtel ltd That the update will be communicated on 8th september 2018. But no action has been taken. Because airtel 4ghotspot device is not working, wifi sefvice is not avilable, consequently, i am being forced to go to other service providers to give me service. If airtel are reluctant, i have no other choice except to stop service of airtel for 4g hotspot no.[protected] and tke services of idea or jio or others who assure me of hasstlefree service. Was this information helpful? No (0) Yes (0)
Airtel customer support has been notified about the posted complaint. Sep 15, 2018 Updated by dayalpd The device is already not working.and on continued pursuance for solving the problem else deactivate the number and I will opt for alternate service provider.Instead of looking into the customer problems, Airtel found convenient to deactivate the number.Two days back, Airtel representative Mr.Nand Kumar phoned that my number is now active and inquired if any Airtel Engineer visited my place to see the problem ?He was informed none has ever visited even to see the problem.He promised that Airtel team will visit for solving the problem, if required changing the device within 3 days.Now it is 3 days over.I wait for tomorrow .else I will change the Service Provider.I have suffered a lot for loyality for relations with Airtel for over 12 long years.
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