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I am also facing the same issue. No proper response from customer support
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Just reset your dongle (holding both Power and Wifi buttons for 3 seconds- in my device), then it will work fine.
I bhought my dongle in Chennai and tried to use it in Mumbai. Faced the issue but resetting simply solved the problem.
I bhought my dongle in Chennai and tried to use it in Mumbai. Faced the issue but resetting simply solved the problem.
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