[Resolved]  Airtel — Airtel 4g lte connectivity

Address:

Nagpur, Maharashtra, 440036

Self hv complained several times about pre-intimation or outage notice... But nothing has ben done till date. Am using airtel 4 G LTE router since last one and half year. Must have called several times due to non connectivity issues. Every time the same old music "Sir we have recd updates from technical team that they are upgrading the server and so the connectivity issues". But nobody sends any intimation about outage. Because if it is common sense that if you are upgrading something, means it's pre planned and if it's so you should intimate your customer accordingly. You will also appreciate that your customer once selects ISP, he is completely dependent on it.
Example :
I have to send my weekly report and next week planning to my management on every Sunday. Being having Airtel connection at home, I planned to send reports late night from home itself. When I tried to connect to internet for my reporting, Airtel surprised me with no signals...
The issue taken up with customer care..I could not get satisfactory answer... It was now do or die situation for me at 01.35 am (4th July 2016). I was frustrated and made three to four calls to Airtel customer Care. Some person called Jitendra, informed that there is no system related issue but unfortunately my line got disconnected... There were now differences in their statements...Some lady called Ketaki, finally came for my rescue in my thisrd call, wherein she connected me to her team supervisor, THE GREAT CHETAN; thorough useless fellow from customer service department. First he said the the technical team is upgrading the systems. I replied "Ïn case o[censored]pgrade, the team should send us pre-alert/intimation"..then his response was there is some technical problem. And for him technical problem and technical upgrade is one and the same thing. When I asked him to apply some brains to distinguish between these two terms he was annoyed and said "I can not help you..No body will respond you from my team". I was really surprised to hear that... Is this the way your customer service works...