Airtel — airtel amount deducted from hdfc bank by citrus airtel but airtel says not received

Address:

sispal vihar, 122018

I had the same issue. Is this a scam? I have paid 405.00 on 10th may. The transaction was successful but airtel is saying that they did not get it. I have even given them bank transaction number[protected] but they said they are unable to trace my payment. I have worked in a telecom it industry and i know that tracing payment by payment reference number is not a difficult task. This is either your system failure or big scam. I am very disappointed with airtel.