Airtel — airtel balance deduction for whatsmob

Praveen Vij

from Delhi, Delhi

Address:

641045

Found it today (28/12/2017), deduction of amount rs 35 from balance for some vas called whatsmob which i never activated. Than i deactivated it and called customer care and requested and then enquired, but they have no idea and tried to tell me that they are deducting this amount from my balance for some pages i might have visited on google as pop up and accepted, which i didn't do and even don't know when the services got activated. They are not refunding the amount. How many times it has been debited also we don't know.
What an irresponsible answer form customer care. I have never used data on airtel sim for long years.
What a way to cheat innocent peoples like us?
Seems like again the old ways have restarted in airtel for earning wrongful money by auto debits.
Now i had a thought of going for mnp.

Was this information helpful?

No (0)

Yes (0)

Airtel customer support has been notified about the posted complaint.

Related Airtel reviews

View all 54499 Airtel Reviews

Comments

manoranjna garg

from Gurgaon, Haryana

Even i got a message on my airtel mobile that 150 INR money deducted for something called WHATSMOB which i don't even know what is it all about and i have deactivated it immediately. Not Sure, what's wrong with Airtel services these day.

Ramesh Wathodkar

I will never subscribe WHATSMOB, and some msg. On my mo. To deactivate msg. on 155223, so I will sending msgs. so many times, but what's wrong with this Airtel, they
are deliberately sending me msg. Choose proper option. I several time sending STOP
but they'll didn't respond?

Ramesh Wathodkar

R R K Raju

from Kotamangalam, Kerala

My mobile number also debited Rs 150 for activation of whatsmob, which am not even aware of. They ought to have taken consent through a message, like they have done for deactivation, instead of relying on pop ups. Furthermore, they gave option for deactivation in a message, without mentioning that the deactivation is for future and not for current debit of Rs.150. This way, they got Rs 150 which remained active for few minutes only. This sort of approach would not do any good to the company. This calls for review at higher levels in the company.

Ramnika Kapur Kohli

from Jolarpet, Tamil Nadu

Found it today (26/05/2018) @0251am when phone not used, deduction of amount rs 35 from balance for some vas called whatsmob which i never activated. Than i deactivated it and called customer care 121 from where not able to speak to anyone.[protected].
I want to try and reverse the charges.kindly advice or help

Souvik 04 Ghosh

from Kolkata, West Bengal

today when i got up from bed i saw a message containing whatsmob service is activated and charged 150 rs called customer care several times finally i got them and told them about this finally when i told them to check whether i used internet on my number or not (they inform me that it was activated by internet) they refund my money back instantly this is a horrible experience i got early in the morning.
not expecting such kind of things from Airtel.