[Resolved]  Airtel — Airtel Bill Came Without Cosuming the Service

Address:

Bangalore, Karnataka

Dear Sir, My name is Augustine and I am working in Bangalore. I have taken Airtel 4G LTE connection (No: [protected]) a few months back. I have also bought a 4G WiFi router worth Rs.2500/- which works only with Airtel SIM (locked WiFi Router). I was consuming the service for a couple of months without any problem. Suddenly modem stopped showing network signal from September second last week and data speed was also too slow. I raised many complaints regarding this and I was getting information like the issue will be resolved within 4 days. Once an Airtel executive came to home and he confirmed that there is no 4G signal at that place and told me that it will get resolved within a week. After a week again I raised complaint but nobody has attended the actual issue. Then I called customer care executive and got information that it will take more than 3 months to resolve the 4G signal issue. So I discontinued from the service. Mean while new bill has been generated and they started asking to pay the amount. I asked them to take back the WiFi router and payback Rs.2500/-(its useless for me because it will work only with Airtel 4G and I used it only for 3 months). They didn’t agree with that and keep calling me for paying. Till now I dont have a back log regarding bill payment. I hope many people may faced these kind of situation and they may forced to pay the bills unnecessarily. I request you to take appropriate action against this and stop Airtel’s day time robbery. Thanks & Regards Augustine P A Mob: [protected] email: [protected]@gmail.com