Airtel — Airtel bill plan changed

Address:	Hyderabad, Andhra Pradesh
Website:	Airtel.in

Dear All,

I'm Sudheer Sharma Goda and I wish to change my Airtel mobile plan to CORP 299 plan and it was suggested by my colleague. He kindly said you could provide my name as a reference at the time of request.

I requested Airtel to change my plan to CORP 299 from existing one. interestingly I have received an email from Airtel stating that (my colleagues name) your plan has been changed from 299 3G combo plan to my plan 299 effective 17/08/2015

--Please see the below email

Dear Vijaya Babu Bandi,

Greetings from airtel!

This is in reference to your email requesting for change of bill plan for your
airtel mobile number [protected].

I would like to inform that the bill plan has been changed from-Alive Net CUG
299 3G Combo Plan to My plan 299 effective[protected]. In your next bill,
charging would be prorated for the rental and discounts applicable as per both
old and new plan apart from full rental and full discount for packs active on
your number. Also, note that plan change or change in freebies can be done only
once in a billing cycle.

The details of the new plan are included below for your reference. These
benefits are over and above unlimited CUG calling benefits offered along with
your plan:

Upon request my plan has changed to 299 and the problem comes here, how Airtel cheats their customers
Vijay babu Bandi's plan cannot be reverted from myplan 299 to his old plan as the plan doesn't exist now.

I question to Airtel - Who requested you to change that persons plan and further to several conversations with him they still continue on the same note rather than changing back to his original plan or waive off the amount that was incurred until today.

I request consumer complaints forum to take up this and make necessary actions or steps to advise airtel to change the plan or waive off the amount.

Sincerely,
Sudheer Goda