Airtel — Airtel Black Fiber - cancellation Issue

Address:

Pune

Hello,

I have ordered Airtel black on 2nd August 2023, but then there installation team delayed till 5th August there is no update even after, when it going to install. Then I asked for cancellation, called 121 and [protected], for the cancellation, but they are not cancelling it and putting my call on hold for more than half an hour. I have called 15-20 times, dropped mail, but first they mention they have cancelled it, and then again they said no cancellation has been done . This airtel team is just harassing me, no on call person is responding in a right way and no incident or number they are generation to track my issue. And again and again they are doing the same thing .

Even though when I got confirmation of cancellation from [protected]@in.airtel.com, I am still getting mail for installation to be processed, when I call back to airtel customer care they said, order is not cancelled.
ID
eee8d7d2ddd19d14c0a586b9a2628ffc