Airtel — Airtel Broad band Binatone model no DT854W faulty

Address:

New Delhi, Delhi

Kind Attn :- Customer care dept . This is reference to my complaint which I logged today at your 121 customer regarding my broad band connectivity problem, Today Aitel service Engineer coming to my house and just simply says your wireless router is faulty and please change and pay Rs1649 pay for new modem . This is very surprised for me I am using this Airtel laneline connection last 10 year and just airtel simply says pls pay for this router. If I pay for new router then there is no point using Airtel services. Please consider my complaint on top priority. My request being a old customer please consider this complaint and change my router without any cost. Other wise I am not interested for Airtel connection . Regards Vishal Kakkar Tel[protected], [protected] K-003, Green Valley Appt . Plot No -18 Sec -22, Dwarka, New Delhi - 110075