[Resolved]  Airtel — Airtel broadband new connection

Address:600037

We had requested for a new broadband connection @ chennai patinapaakam sales
Office @ [protected] and a person named mr. Vasanth had come to collect rs.1000
From us on 10th may promising we would get the new connection within 3 to 5
Days. It has been 15 days since we paid the amount. Before registering we asked
Them to check whether connection can be given to mogappair west and they said
It can be done but now they are telling port is not available and need to set
Up one that too after we calling them a couple of days back.

Henceforth we wish to cancel the airtel broadband connection which has a very
Poor service department.

Please immediately refund our amount if not i would escalate the issue to the
Higher authority.

Serial no. (Of the crf ind) : tnpc776346
+1 photos
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Aug 10, 2016
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
May 26, 2016
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 26 May 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com


Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

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